Listening Fully and Exploring Biases
Thurs. Aug 9, 6:30 - 8:30PM
Sedro-Woolley City Council Chambers
Session evaluation COMPILED INPUT
On a scale of 1 to 5, with 5 being best —how would you rate this session: _____4.6______
Why did you attend this session?
- I believe a lack of civil discourse is a serious issue in our society and the world today.
- To extend my skills and tools for talking to people with whom disagreements arise. These skills then can apply to community issues.
- Civil discourse is more important than ever
- To learn and improve myself
- To keep learning how to have better, substantial, critical conversations that progress toward something positive.
- I like this series and it was a night I could attend
- Improve
- Want to be able to discuss & solve issues with people who thinks differently than me.
- Friend
- All sessions have been very helpful
- Interested in learning tools for discussions having tension
- To learn about how to discuss differences civilly.
- Work related and personal interest
- Fantastic! I loved every minute of it. Wish my spouse was here!
- 1) Covering it as newspaper story 2) interest as a citizen
- I have so much to learn & review
- To be an engaged citizen
What are the primary ideas and skills you found helpful?
- Recognition of how I deal with conflict
- The several scales in the handout
- Conflict styles & strategies
- Everything
- Practice using the ladder of inference and making explicit the implicit assumptions and reactions.
- Addressing conflict takes practice
- Conflict styles as a buffet of choices
- Different aspects of assumptions
- Asking proper questions
- Need to learn
- Listening to learn
- Listening to how to frame a question
- Info re: conversational tools & conflict strategies and styles
- Conflict styles & strategies
- Learned so much about communication and about myself
- Focus on being self-aware
- Listening—process of listening
- The homework assignment: Ready to give it a try. I am very eager to think about how to use P.5 with other groups. We get stuck in one level.
- 3 levels of conflict
Tell us several things that went well today?
- Break out group
- Group discussion
- Outline of conflict stiles & strategize
- I enjoy Mary Dumas’ presentation
- The practice session allowed me to really recognize the physical manifestations of my stress
- Good balance of presentation & interaction with each other
- All
- Group discussion
- Liked listening to the experience others had
- The group exercises
- New insights presented in understandable format
- Mary’s presentation overall
- The value of BATNA
- The value of data/facts is key. Specific suggestions are helpful such as “Stay curious re: how you” (the one w/whom you’re having a difference)”came to this belief”.
- Mary Dumas rocks!
- I learned that I am an accomodater
- Mary is an amazing resource
- Group session
- I could listen to Mary – I savor it all
- Small group session; the location & space
In what ways can we improve our sessions and the program in general?
- Can’t think of anything
- Keep adding more dates!
- More practice—our conversation was great but I barely got to add my thoughts that would really complicate the issue.
- Share info even when we can’t attend
- ?
- How to do brainstorming of solutions to problems.
- don’t know?
- Possibly role play—on how to frame questions
- Lots of information but primarily talked to rather than interactive
- The small group was challenging. I am not sure folks were clear about task
Share any other thoughts on civil discourse.
- Raise the bar
- Keep up the great work
- Excellent facilitator/teacher
- So Important
- Keep the email notes coming
- 1st on this topic (with the words ‘civil discourse’ underlined)
- Thank you! Ran out of time
- I appreciate the opportunity to learn how to solve complex problems.
- Can’t think of anything right now
- Still don’t have an approach to those who are honestly intransigent
- More & more & more
- Thank You !
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Session evaluation summary
Thurs. July 19, 6:30 - 8:30PM, Anacortes Public Library
“Preparing for and Responding to Stress and Conflict “
On a scale of 1 to 5, with 5 being best —how would you rate this session: Avg 4.1 (But doesn’t include additional weighting for one score of 5+ and one score of 6!)
Why did you attend this session?
- Seeking tools to have better conversations that move us all closer to recognizing the humanity, dignity and rights of us all.
- Interested in entire series
- Personal enrichment- lifelong learning-professional development
- I’m interested in Civil discourse and emotional self-care in conflict is timely. This is my genre (physiology, communication, self-awareness)
- Very important information—more important than ever
- Encouragement of a friend
- I was asked to come for work
- Interested in subject and learning more skills
- Interested—I’m Jesse’s Mom
- Member of sponsoring organizations
- Topic is fascinating – knew presenters were skillful
- My mother asked me to
- Trying to attend all. Want to be a better communicator.
- To learn healthy ways of dealing w/stressful situations
- I am very interested in this topic
- Want to learn new tools
- I am committed to complete the series
- I thought it was about Civil Discourse which I thought was Civil Disobedience. I am more interested in creating havoc than civilly talking
- Friends invited me and I was interested
- Interested in topic
- A friend recommended it
- To learn how to negotiate differences
- Personal skill building
- To hear Mary Dumas
- To learn techniques to use in conflict
- I believe we are talking at each other & past each other but we do not converse. I would like to see people “discuss” more and come up with useful conclusions. I would like to be part of that.
- Civil Discourse – the topic is huge and appreciate an opportunity to dig into it with practical tips.
What are the primary ideas and skills you found helpful?
- Understanding stress cycle
- All of it was great. The main speaker was excellent. Very poised, collected and deliberate in what she shared.
- Levels of stress and escalation
- Slow is ok; neurophysiology matters; we’re all living this
- Listen during conflict
- Skill Building
- I found the reframing of values to de-escalate an oncoming argument very helpful
- Too many to mention
- Different personality/communication styles can drag a conversation into different directions
- Helpful to be aware of my physical indicators of responses to stress
- Self awareness/physiology/physical reactions
- Where people are coming from—levels vs values
- Description of brain engagement and reflection on escalation
- When the blood is leaving my cerebral cortex I should take a time out…
- Toolz for Tough Conversations
- Understanding how different levels of intensity on same topic affect communication
- All of it
- Edward de Bono six color hats
- How and reason conflict becomes so complicated
- Differentiating between Level 1 and Level 5 issues
- I liked the group activity with different angles
- The spiral of stages of development of a conflict
- Emotions vs problem solving techniques
- How people come from different frames and structures, way to express themselves and how people want to get to places different from mine.
- To catch reaction before it escalates—to listen and hear what others say
- Communications suggestions; awareness issues
- Consider the other person’s view, stance
- Cues, preparation, practice
- Will need to think about it.
- Toolz for tough conversations
Tell us several things that went well today?
- Group Activities
- Inviting us to some solid didactic learning paired with lived experience (video, self-reflection, sharing stories…)
- Instructor very knowledgeable
- Presentation by Mary D
- Well-presented, tightly run covering a very complex, deep topic
- Your powerpoints, folders, handouts were very helpful
- Everything
- Enjoyed Mary Dumas’ presentation style
- Short dialog sessions
- Information was brilliant, handouts were great, humor was excellent; film was good
- Understanding levels of urgency
- Diagrams overhead excellent, interactions in small groups, compelling speakers.
- Speaker was clear, dynamic
- Great teachers
- Kept people interested, it was fun and important
- The presentation-the interaction—coffee-thank you & chocolate covered almonds
- Presentations were in depth and unrushed—good mix of sitting and moving—I liked the chocolate covered almonds.
- Presentation of spiral
- Presenter was very knowledgeable
- The content was real valuable, good presenters
- Group work as well as overhead
- Liked visual examples, like presenter
- The teaming and reflection
In what ways can we improve our sessions and the program in general?
- Role playing and practice with more relevant examples
- Pull us back more quickly after an activity
- Be more clear and explicit in instructions for group activities. This will save time. Our time in these sessions is limited to learn a lot of info—every minute counts.
- It’s a very dense topic- would love it broken down further.
- Some of the early activities were needing better instructions
- AV control was a distraction
- Maybe remove art from one wall to hang sheets in view?
- Need bigger room—too much noise—hard to hear during breakout sessions
- Small group process cumbersome re: seating and could have been a little shorter. Otherwise helpful
- Make sure room is ventilated prior to start
- More interaction/demonstration
- Have enough handouts
- Maybe try to do a little less so it feels less rushed
- The first few minutes are a bit elementary—you can go straight to the meat—It’s awesome!
- The exercise with the colored cards took too much time—we got the idea of it after about 10 min.
- Earlier in day?
- Keep doing outreach
- It was great—thank you to all of you
- Shorter
- Space less congested
- Break out in different rooms
- Move a bit away from the mic (Mary) -possible to use a lower voice
- Instructions on how to go about the exercises more clear
- Didn’t have the Toolz handout in my folder
- Prefer hearing a presentation rather than breaking into groups
- I was physically uncomfortable—noise level high, chairs made legs go to sleep.
- When we break into small discussion groups, have team move farther apart from each other. Many of us had difficulty hearing.
Share any other thoughts on civil discourse.
- Thank you for this series. This is important work.
- I vote “yes”.
- Needed more time for this subject. So complex
- Very informational
- ALL GOOD!
- This can be applied to all places in our lives.
- Very practical, can see who this can be useful.
- We need to build bridges among different groups
- I guess I am not that good on constructive communication when I think of giving credence to people who support things I feel strongly about. Trump!
- Yoga can be real helpful
- More skill building needed and appreciative inquiry and listening
- I have a hard time remembering the lecture from tonight. Maybe handouts of the slides would be helpful.
- Thank you!
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Summary of Feedback
June 14, 2018 Skill Building Session
“Overview of Conflict Resolution and Large Problem Solving”
A large number of respondents attended this session because of their belief in the importance and the need for Civil Discourse in our community. Several also mentioned the opportunity for personal growth and enhancing listening and communications skills, to bring those skills to everyday life—not just in conflict situations.
There is a widely held desire among the attendees to learn more skills so we can have better conversations with those who have differing and very passionately held viewpoints on highly charged topics--even when the other party’s views are perceived as uncivil/dehumanizing/dismissive of rights/erasing of dignity. How can we achieve ‘Peace in the Valley’ though our actions?
Many are interested in the opportunity to network with like-minded folks who are interested in this topic and branch out to get to know the community better. Being more engaged, and to bring the skills to help mediate conflict in youth and other work-related areas.
The ideas and skills most mentioned as valuable from this session were:
- The concept of taking time to identify our State of Being, reframing a situation
- Descriptive words for our emotions and feelings were informative and helpful.
- Recognizing our choice to take control of our emotion and preparing ahead of time before being triggered. We can implement these ideas right away (share them with others, too!) and practice how to have a different emotional reaction.
- The Values discussion—including Core Values and Crucial American values
- Communication and reinforcing the value of listening—and how our past, mindsets, opinions, our ‘monkey minds’ interfere in open communication
Several participants also mentioned that which being a good listener is very valuable, they feel the need to learn to articulate more, to speak up and know how to move the conversation along as well.
State of Being discussion reminded several attendees mindfulness practice--a meditative and reflective process
It was noted that there were a good number of men in attendance all of whom were open-minded. Appreciation was expressed that at least one self-identified Republican was present. And a question was raised about whether people who need these sessions most are not in attendance--and how can we reach them?
--Some role modeling and practice in using new techniques by acting out theoretical but real-life situations
--Acknowledge social location and privilege and how that informs the lens through which we view the world. How will we engage in these conversations while holding folks accountable for the harm that is caused?
Share any other thoughts on Civil Discourse
- Thank you for gathering us.
- I look forward to the next session.
- Would like to see presentation notes. We learned how to control our emotions, create a new state of being. I Challenge when goal is no compromise.
- The exercise on states of being reminds me entirely of.
- Look forward to future sessions. Thanks for hosting this.
- Could it be that the people who need it most are not here? How do we reach them?
- More is needed.
- Be nice to see some actual discourse.
- Huge need for this—very grateful for the work put into creating these workshops. Side thought on eye-contact—we are beginning to accept and learn more about sensory processing, which I think empowers people who aren’t as ready to make eye contact, to seek other means of communication. Note to Max—some people need to be listened to w/o eye contact. Some people have trouble articulating during eye contact.
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Notes from May 5th, 2018 Civil Discourse in the Public Arena meeting
General notes from the Keynote, Panel discussion and Group Breakout sessions:
Fear is a key which seems to drive a wedge between people.
The ‘status quo’ position always has the advantage—so the ‘other point of view’ should be offered a bit more opportunity to be heard--to even the playing field. We need to be changemakers to assist the disenfranchised to have a voice.
Critical thinking skills and education are so important, yet don’t seem to be valued today. The lack of Civics education and a lack of understanding the structure of our governments causes misunderstanding about how and who can influence which decisions.
Building relationships locally can be the key to keeping things civil—building bridges to explore common interests. Start by finding facts where we can agree. Getting to know our neighbors and support each other is a great start—since we all have in common that we value Skagit county as our home. We need to remember everyone is on their own journey and doing the best they can. Showing kindness and compassion in daily life and truly listening to each other.
We often surround ourselves just with those who agree with us and it’s hard to take the risk to seek out and interact with those who don’t agree with our positions. Facebook algorithms continue to narrow the selection of ‘facts’ presented in your feed to underscore what you believe. How can we get out of our comfort zones and open ourselves us to get to know people from other backgrounds?
There’s a fine balance when it comes to emotions. Keeping emotions in check can help us be more rational in our thinking, yet emotions are also what cause us to act and care! If emotions are focused on the problem, not on the other person, they can help spur positive action.
When rocks are thrown, you can build something, rather than throwing them back. Individually, we can change how we receive a message and control how we react—which can influence and diffuse the next exchange with that person.
Understanding another person is challenging—because we need to understand the landscape around them—what has influenced their perspective? We often work to get our ideas across before seeing whether the other person is ready to receive them.
When you have tried your best to be civil and the other person doesn’t respond in kind, you don’t owe that person your energy and attention. You can set boundaries, walk away and agree to disagree.
We perceive that we have a culture in the valley which is typically pretty civil—community organizations are working together already and the law enforcement emphasis on training and education for officers shows support for civility. And yet—the large attendance at this meeting, and the reminder from the audience about being civil when referring to outlying cities and towns in our own county opens our eyes to our own need for sensitivity and attention to the topic.
How do we keep this energy going into the future?
Reports from break-out groups’ reports:
Group A
Do not regard others as an enemy
It isn’t a battle to win
Status quo has an advantage – minority views need a bigger platform
Group B
Civility is unique to a community – Skagit, WA, US
Civility begins with the individual to affect another, not to control
Civility is compassionate
Time is now!
Group C
Local discourse is good
Civics education in schools is important
Listen to each other
Relationships are key
Commonality – middle ground
We need to participate
Group D
We need to build bridges, enlarge understanding
Facts – “the truth will set you free, but first it will make you miserable”
Argue effectively
Control yourself
Group E
The reporter said that most of their points were already reported and added that they had three elected officials, all women, in their group
Group F
Importance of balance
We are not always right
Contempt gets in the way
Group G
Many thanks to the organizers
Must be inclusive of all
There is a role for civil disobedience
We have become more withdrawn, disengaged, fearful
Group H
Techniques are needed to deescalate a situation
Shouldn’t be too polite
Assist the disenfranchised of the community
Emotion is important, but it shouldn’t get in the way
We shouldn’t become hopeless
Some questions from the Q&A
What about bullies? What are the extents of civil discourse when dealing with a bully? Sometimes a bully needs to be called a bully.
Amy addressed this question with examples of asking questions of the person who is bullying – Why did you say that? …do that? Continue with more why questions.
How do we have a discourse without a common language?
Ray and Iris addressed and reminded us of the non-verbal communications which speak volumes. They reminded us that communication includes how we act to each other, not just what we say.
Question for Lt. Moore: how do you train police officers to reduce emotional responses—to lower your voice in response, to increase thinking and facts
One audience question pointed out that emotion does have a role in informing an argument.
Amy answered with information including the reminder that we usually think that we are the reasonable person and the other person is not. Learning to be better at arguing without being belittling is important to have a meaningful and civil discourse.